Carolinas Eye Center and Med Spa in Charlotte, North Carolina

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• DC Caldwell

  Posted Jan, 23 2020

  Dr. Clement and his staff was AMAZING. My fiance came in at 2pm for a LASIK consultation. They explained everything and eased all of his concerns. They discussed options and price was great so we did it same day. While he waited for the machine to warm up, I upsold myself and got Botox. Literally the only place I've been where it didn't hurt. Dr. Clement was so sweet, and gentle with both procedures. He explained everything that was happening very thorough so my fiance knew what was happening during the procedure. They even walked over our prescription to the Walgreens that was literally right next door so that was super convenient. They even gave us some kind of card that saved us almost $200 on the prescription since we didn't have insurance for the procedure. They entire staff was so kind and kept checking on him while I went to grab his meds and get the car. Stop looking and shopping around. We did the research for you... Just go here!!!
  
  Update:
  My next visit was not 5 star worthy. Actually I didn't even make it past the phone. I called to make an appointment a week in advance and if you're like me with so much to juggle in your schedule, you rely on the reminder email/text. I remembered it was on a certain day but I couldn't for the life of me remember the time. The open at 10am and I called, no answer. Then at 10:20 someone finally picks up and tell me my appointment was at 10:30. I live on the other side of Charlotte so I was def not going to make that. I asked if they sent any reminders and it was followed with, "Our system doesn't do that." Wait what?? You make thousands and thousands of dollars and you can't figure it out? There are free text apps and email reminders! Then she says she called, and if you work like normal people and can't answer your phone, expect a message. I asked if she left a message and she responds with, "I'm not sure what happened to your voicemail but I couldn't leave a message." First off, my VM was not full so I'm not sure if that excuse made any sense. After that, I decided not go to my appointment because if they're doing that with just getting me in the door...I couldn't imagine the carelessness that would be performed to my face! Not going back there... Ever.

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